About Nortel Virtual Call Center Software

Nortel is a recognized leader in delivering communications capabilities that make its promise of “Business Made Simple” a reality for its customers. Nortel’s next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel delivers hardware and software solutions designed to improve the way consumers and businesses communicate, reducing complexity, increasing productivity and make communications more cost-effective. Nortel also offers the professional services that businesses and service providers need to simplify the design and delivery of communication services.

Nortel invests in a variety of innovative technologies, focused in the areas of 4G broadband wireless, Carrier Ethernet, optical, next-generation services and applications, unified communications and secure networking. From the design, installation, and launch of new networks to the upgrade, support and management of existing systems, Nortel’s portfolio of solutions is one of the most comprehensive in the industry.

Nortel has contributed to the evolution of communications for more than a century. With customers in more than 150 countries, Nortel provides solutions that power the globe’s top 25 service provider networks, serve as the foundations of world economies and financial centers, and drive communications that enrich rural and underdeveloped regions across the globe.

Nortel Software Key Strengths

• Nortel Customer Contact Solutions, one of the industry’s broadest customer service portfolios, enables enterprises to engage with customers in new ways, helping businesses achieve greater customer loyalty and outstanding competitive advantage.
• Nortel Contact Center 6.0 features a simple browser-based tool that enables supervisors and managers to roam the globe as they monitor and manage a contact center from any Internet connection.
• IP Contact Center technology utilizes Smart Client Technology from Microsoft, ensuring that client applications are always up to date. This allows clients to load “new from the server” each time the application is run – ensuring the thin client can be maintained on the server and the changes are in effect with the next sign-on.
• Nortel Contact Center 6.0 can be used in a voice contact center application utilizing existing TDM infrastructure and/or IP telephone sets or softphones. The system also employs powerful network skill-based routing to assure rapid assignment of voice contacts to the most skilled agent – locally or anywhere in a networked application.