About OnContact Customer Service Software
The Oncontact CRM software solution, using the latest Microsoft .NET platform, provides a customer relationship management (CRM) system for mid-market companies, housing all the critical business information an organization needs to develop effective sales, marketing and customer service strategies.
Customer Service Benefits
Oncontact’s easy to use CRM solution with familiar Microsoft look and feel and convenient tab orientation ultimately empowers an organization to build stronger, more profitable relationships with customers and prospects.
Oncontact’s customer relationship management (CRM) software makes outstanding customer service a reality by delivering a full-scale customer service and help desk management system that enables users to track customer service inquiries, incidents and problems.
This customer relationship management software creates a knowledge base that support professionals can access in an instant. With instant access to the knowledge base, the support team can provide fast resolution for new incidents and problems – no matter how complex they might be.
As a CRM manufacturer, Oncontact ensures that all issues are addressed quickly. The customer service module lets you build queues that transfer inquiries away from an occupied support professional to a free support rep or escalates in queries to a support manager. Customer Service also utilizes integration with email and fax applications, another way to enable users to respond quickly and conveniently to customers.
With Oncontact you can store an unlimited amount of cases per company or contact and an unlimited number of tasks per support case.
Oncontact Corporate Background
Oncontact Software is a privately held company with a presence throughout North America, South America, Europe, Asia/Pacific and the Middle East. Oncontact Software has over 400 customers worldwide, including Prudential, Nortel Networks, Foremost Insurance and Carfax.