About Salesforce.com Customer Service Software

Salesforce.com was founded in 1999 by former Oracle executive Marc Benioff, who pioneered the concept of delivering enterprise applications via a simple Web site.

Since its founding, Salesforce.com has achieved remarkable recognition with customers, partners, investors and the media. The company attributes their success to products that are easy to learn and use, can be up and running in weeks or days, fast ROI, and customer dedication.

Salesforce.com’s provides an array of CRM and business application services, which enable customers and subscribers to systematically record, store, and act upon business data; and to help businesses manage customer accounts, track sales leads, evaluate marketing campaigns, and provide post sales services.

Salesforce.com Customer Service Software

With Salesforce.com’s Customer Service & Support module you are able to elevate your customer experience with a shared customer history among sales, marketing and service. With an integrated service and sales application, anyone can easily access all relevant customer information to provide the highest level of service. You build a loyal—and more profitable—customer base because every customer touchpoint has the same complete view of every customer.

You can manage the complete lifecycle of customer service, from logging cases to suggesting and delivering solutions across multiple channels, including Web self-service and live agent support. Salesforce.com’s customer service features include:

• Case assignment, queuing, routing, and escalations
• Agent console
• Suggested solutions
• eMail management
• Advanced call scripting
• Service activity tracking
• Knowledge base
• Asset management
• Self-service case management
• Real time analytics
• And much more.

Salesforce Service & Support delivers point-and-click customization to help you keep up with the changes in your business—whether it’s product support, help desk, or technical support. You’ll also benefit from the hottest new concept in enterprise applications, the AppExchange Directory. With hundreds of add-on applications, you can easily extend your solution.

Thousands of customers have succeeded with Salesforce Service & Support thanks to Salesforce.com’s:

• Award-winning, integrated CRM solution.
• Point-and-click customization.
• AppExchange Service & Support directory of add-on apps: an industry first.
• Comprehensive service lifecycle functionality across multiple channels.
• On-demand, global solution with trusted reliability and performance.
• Pay-as-you go model that starts at $65/month.

Salesforce.com Corporate Background

Salesforce.com’s software services are available through enterprise edition, professional edition, and team editions. Salesforce.com also provides consulting and implementation services, and training.

The company is headquartered in San Francisco, California. More than 501,000 subscribers at 24,800 companies worldwide depend on Salesforce to manage their customer relationships. Salesforce.com’s software is used by companies of all sizes, in all industries, around the globe including: ADP, Corporate Express, Daiwa Securities, Expedia Corporate Travel, Dow Jones Newswires, and Nokia.