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About Surado Help Desk Software

Recognizing the tremendous business opportunity in the mid-market CRM arena, Surado strategically positioned itself to capitalize on its expertise in building large, powerful and complex systems as well as out-of-the-box solutions to create the “just right” solution for the mid-market.

Surado Help Desk Software

Surado has combined power, features and functionality into an easy-to-use, quick to implement and affordable CRM system with a high degree of customization, fast integration with third-party applications and advanced security options is turning heads, at corporations large and small.

Surado CRM is designed to work across horizontal markets. The company also offers a number of vertical solutions spanning banking and finance, healthcare, education, homeland security, manufacturing and technology.

Surado CRM includes core CRM functionality such as contact and account management, sales automation, marketing automation and help desk/customer service.

Customer Service Benefits

With Surado’s help desk, your customer service staff can easily track communications and provide a comprehensive overview to improve customer satisfaction. Track inquiries and issues, build a knowledge base, create contracts and SLAs (Service Level Agreements), and track RMAs (Return Merchandise Authorizations) all directly in Surado CRM. Take advantage of advanced Business Intelligence features to build support rules that automate labor-intensive processes, such as routing and confirmation.

In addition, Surado Web Self-Service enables you to provide Web based self-service to your clients. Based on Microsoft’s .NET technology, SCM Web Self-Service module is tightly integrated Surado CRM to provide a better customer service experience while reducing costs.

Surado CRM is available for enterprises with more than 10 users, while Surado Small Business CRM is geared for fewer than 10 users. In addition to the core product, Surado offers more than 20 product options and modules that further extend core CRM functionality.

Surado Corporate Background

Founded in 1995, Surado continues to gain recognition as an emerging CRM innovator, featured regularly through national publications such as Inc, Entrepreneur, PC Magazine, PC World, CRM Magazine, and Selling Power.

Surado is privately-held. The company’s products are available in more than 64 countries worldwide.