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About TechExcel Enterprise CRM

TechExcel industry solutions unify the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resources.

TechExcel Enterprise CRM Software

As enterprises grow, the challenge of distribution becomes apparent. More than at any point in history, companies are demanding greater responsiveness from information systems and value from the current configurations of technologies and systems. They are no longer content with the moniker, “technology will take care of itself”, rather, enterprises, and the executives in those enterprises, want direct business value for the vast amounts of time and resources placed within the IT infrastructure. Multiple physical machines solve processing needs but introduce the challenge of distributed software. New office locations may address immediate needs but introduce the challenge of bringing the same level of services to a diversely located enterprise. In order to support this growth, enterprise software must be scalable in terms of accommodating a larger enterprise and its operations.

As a result, IT infrastructure and operations groups have created new structures and roles to improve IT service delivery to their business unit customers with a focus on:

  • Keeping IT up and running, as well as performing and enabling business processes
  • Innovating and improving processes and productivity
  • Driving down the cost of IT infrastructure and its operation

TechExcel Benefits and Results

Although enterprise software generally consists of a multitude of distinct services, companies have gradually come to realize that there is a strong need for these systems to integrate well and leverage each other for maximum enterprise benefit. Performing these critical operational and infrastructure tasks requires changing the organizational culture, defining processes and cross-process integration, engaging with stakeholders across organizational boundaries, and continuously striving for improvement. TechExcel enterprise CRM solutions help previously siloed organizations connect previously disparate systems in order to attain larger scale efficiencies to achieve a true end-to-end solution that connects front-line customer support with product design and development with centralized process management.

For example, disconnects between customer support teams and development teams reduces the opportunity to deliver requested enhancements or fix defects during regular product development cycles. The results are emergency patches, lower customer satisfaction and additional work for both teams. Combining TechExcel DevTrack and TechExcel Service Suite enables enterprises to leverage that critical link between customer relationship activities and development without sacrificing the independence of either team. This shared repository is the ideal solution to manage the entire lifecycle of support issues and incidents from initial reporting to resolution and on through delivery.

TechExcel enterprise software supports common capabilities such as security services to safeguard intellectual property as well as transfer protocols to guarantee data integrity. Our enterprise solutions also provide a powerful level of configurability for management and executives to drive business processes. Similarly, implementing security measures demands a grasp of various security management approaches that TechExcel can deliver seamlessly. All TechExcel solutions can share the same architecture infrastructure, allowing all teams to easily collaborate, share data and automatically update processes.

TechExcel Corporate Background

TechExcel’s Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment.

As enterprises rely more heavily on the IT organization, reactive and stand-alone help desks are no longer sufficient to handle the growing demand and complexity of today’s distributed businesses. As the IT organization finalizes its move from a cost center to an integral part of the infrastructure, service and support management functions must rely on a single version of truth to ensure that processes are optimized and that the entire business flourishes. TechExcel Service Suite unified the service desk, asset management and customer relationship management functions with a single configuration management database (CMDB) user interface and integrated workflow.