Soffront was an early pioneer of CRM in 1993, with the release of its customer help desk and defect tracking solutions. For over a decade, Soffront CRM has evolved into a complete end-to-end CRM solution, providing sales, marketing, service and knowledge management with greater adaptability and customization than any other mid-market provider.
The Soffront solution is completely web-based (zero foot print web client), is built to adapt and can be deployed in days.
With Soffront IT help desk software you are able to enhance customer satisfaction, reduce support costs and improve support staff productivity. Soffront also offers an employee help desk solution that manages and addresses employee IT support inquiries as well as manage – IT assets and non IT assets – through their entire lifecycle from acquisition to retirement.
Soffront Customer Help desk helps you manage customer support tickets from submission to resolution.
Soffront help desk software is a part of the comprehensive customer service solution, which includes self-service (Soffront Knowledge Management), online ticket submission (Soffront Tickets), email response (Soffront Email Response) and e-Call Center (Soffront Contact Center).
Key features of Soffront Customer Help desk include:
Soffront Software Inc. focuses on mid-market companies seeking CRM solutions. With more than 2,500 customers worldwide, Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments.