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Talisma CRM Review

Talisma Corporation is a leading provider of customer interaction management solutions that streamline and simplify the way businesses of all sizes communicate with their clients.

Incorporated in 1999 and headquartered in Washington state, Talisma integrates various interaction channels such as email, instant messenger and live chat facilities, phone, and VoIP via a cohesive interactive management hub. As a result, companies can increase operational productivity, improve the performance of staff in customer-facing roles, and raise satisfaction and retention levels.

The Talisma customer interaction management platform is available in two versions. The Professional edition is ideal for small and mid-sized companies who have less than 20 email, chat, and phone users, who require limited storage in the knowledgebase (up to 5,000 articles), and who need only basic customization capabilities.

The Enterprise edition is designed for larger businesses that need to seamlessly escalate customer issues and execute intricate customer-facing processes across multiple channels. It provides advanced system-wide reporting and analysis, and can be tightly linked to other systems containing mission-critical customer data across a business, such as order entry systems, ERP applications, credit systems, and third-party databases to further improve service speed and quality. Add-on modules for marketing campaign management and Web-based customer self service are also available with the Talisma Enterprise edition.

Talisma also offers industry-specific customer interaction management solutions for financial services firms and higher education institutions.

The Talisma suite of customer interaction management solutions can be purchased for on-site implementation, or can be rented as a hosted on-demand service.

In 2006, Talisma had a record year. It grew its customer base by more than 50 percent, received an Innovator award from the Service and Support Professionals Association (SSPA), and was named a leading knowledge management company by KM World Magazine.