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Microsoft Sues Salesforce.com Over Software Infringement
Posted May 19, 2010 by George Middleton
Microsoft has filed a lawsuit against Salesforce.com, the cloud-computing CRM vendor. Microsoft is suing for infringement of nine Microsoft patents. Microsoft is no stranger to patent infringement suits, but usually finds itself in the defendant's… Read More
What's The Appeal of Microsoft Dynamics CRM 4?
Posted January 20, 2010 by Morgan Ericcson
Microsoft products have found a home in the majority of offices, but mostly in the form of personal productivity suites, like the ever-popular Office. Still, those familiar with, or looking for, CRM and ERP solutions… Read More
Salesforce.com Is Floating $500 Million--Why?
Posted January 12, 2010 by Morgan Ericcson
Yesterday, Salesforce.com announced it would be offering $500 million aggregate principal amount of convertible senior notes due 2015, in a private placement to qualified institutional buyers pursuant to Rule 144A under the Securities Act of… Read More
FTC to Examine Cloud Privacy - What Will This Mean for Business Software?
Posted January 7, 2010 by Morgan Ericcson
With the proliferation of SaaS business productivity platforms last year, there came many debates about the security issues cloud computing may raise. Or rather, there were many tech pundits stating that the growing popularity of… Read More
Dreamforce 09: Force.com Is The New Black
Posted November 19, 2009 by Morgan Ericcson
Yesterday at Dreamforce, it was all about Salesforce Chatter. Today, CEO Marc Benioff took some time to tell us about Force.com’s progress, and it’s pretty impressive. Benioff lamented the fact that companies like Oracle charge… Read More
Dreamforce 09 Live Blog
Posted November 18, 2009 by Morgan Ericcson
Salesforce.com's annual cloud computing event is underway, and we will be live-blogging the news as the day progresses (or you can "watch" it unfold here). Salesforce has enjoyed a good couple of months--they reported strong… Read More
CRM for SMBs: Intuit Competes in The Contact Management Space
Posted November 18, 2009 by Morgan Ericcson
Intuit is reinventing itself for the Web, and its latest product is an online version of the ever-popular contact manager. Due in large part to the economic downturn, many companies have released similar offerings this… Read More
Social CRM Provider Helpstream Goes Mainstream And Adds Marketing Automation
Posted November 12, 2009 by Morgan Ericcson
In the spirit of CRM systems acting as unified platforms for sales, marketing, customer service and now social media, Helpstream announced last week that they are adding marketing automation integrability to their social CRM offering.… Read More
iPhone CRM Apps Abound, Other Smartphones Work to Keep Up
Posted October 30, 2009 by Morgan Ericcson
When it was launched two and a half years ago, the iPhone was in many ways the positioned as the non-enterprise smartphone. BlackBerry and Windows Mobile devices were the phones for businessmen, and the iPhone… Read More
Was Marc Benioff at Oracle OpenWorld As A Nod to Oracle's Move toward The Cloud?
Posted October 22, 2009 by Morgan Ericcson
Cloud computing is here to stay, which is a certainty that even Larry Ellison embraces, even for all his posturing with Salesforce.com founder—and self-proclaimed “cloud-computing evangelist”—Marc Benioff. Last week at Oracle OpenWorld in San Francisco,… Read More