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CRM for Subscription-Based Business Models: Managing Churn, Upsell, and Lifetime Value
By Sherman Hsieh | Sep 15 2025
How CRM, customer success, and subscription billing tools help you cut churn, drive upsell, and grow lifetime value in 2026, from Salesforce and HubSpot to Gainsight, ChurnZero, and Chargebee. Read More
Green CRM: Leveraging CRM to Support Sustainability Goals & Eco-Friendly Customer Initiatives
By Sherman Hsieh | Sep 15 2025
The customer-facing side of green CRM: using your CRM to run eco-friendly programs (paperless, green loyalty, low-carbon shipping, sustainability marketing) that build sustainable customer engagement and loyalty. Read More
Voice Assistants & CRM: Using Conversational AI to Improve Customer Engagement
By Nathan Rowan | Sep 15 2025
Vendor Spotlight: Conga, SpringCM, and Other Under-Discussed CLM Players
By Nathan Rowan | Sep 10 2025
