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Using Call Center Software to Manage Remote Agents

Using Call Center Software to Manage Remote Agents

By John Harrison | Nov 18 2008

Today’s call center software is designed to address specific issues plaguing virtual call centers and to improve the management of remote call center agents. With scripting, call monitoring and other tools, you can effectively manage… Read More 

When the Customer Is Not Right

When the Customer Is Not Right

By John Harrison | Nov 17 2008

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Making Mass Marketing Personal

Making Mass Marketing Personal

By John Harrison | Nov 13 2008

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