Through a help desk system that allows IT providers to quickly create tickets and easily run reports, Spiceworks IT Management helps IT providers increase workflow productivity within their organizations by making it easier to monitor network activity.
A cloud based virtual call center solution, simplyCT CRM provides features such as a predictive dialer that automates customer calling and a recording system that allows agents to record customer interactions.
Libra OnDemand CRM gives hospitality providers useful tools such as guest comment tracking and guest preferences management in order to help hospitality providers increase customer satisfaction.
ProspectSoft eCommerce helps users trade products online with a business-to-business, or business-to-consumer online store. The platform improves customer retention through online helpdesks and portals and helps users take control of their website with simple content management tools.
ProspectSoft CRM provides a single integrated platform to share sales history, product information, pricing, special offers and stock levels across the user’s entire business, improving marketing, sales and customer service processes. The platform is integrated with Microsoft Office and Microsoft Outlook to allow emails and documents to be centrally stored, making customer data easily available.
EnterpriseWizard ITIL improves the quality of IT services by providing an Information Technology Infrastructure Library framework in which to structure IT best practices. Far from being a rigid rubric, the ITIL framework provided by EnterpriseWizard’s solution scales and adapts to the existing requirements of the organization.
EnterpriseWizard Help Desk provides Change Management, Asset Management, Time Management and Customer Survey functionality—a fully featured ITSM suite. Reduced response times through automatic call assignments and bottleneck alerts work to improve customer satisfaction.
HelpStar Enterprise improves user interaction with the client’s help desk. The program uses a ribbon interface and integrates several features that automate many help and service desk functions and allow for the quick modification of templates.
SysAid is a web-based solution for IT departments. The services it provides include systems monitoring, service desk automation, and automatic inventory tracking.
Helpdesk Pilot is a Help Desk solution that runs as a packaged Virtual Machine that includes all necessary components. It can be run on any server over a virtualization platform.