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Tenmiles Corporation Helpdesk Pilot Review

Product Snapshot

Technology

On-Premise solution

Customer Focus

Tenmiles Corporation’s customer focus is on organizations with as few as 20 Support employees to those employing hundreds.

Select Customers

Capgemini, Verizon, Sennheiser, Swarco, ABB

About Helpdesk Pilot

Tenmiles Corporation Helpdesk PilotHelpdesk Pilot is a Help Desk solution that runs as a packaged Virtual Machine that includes all necessary components. It can be run on any server over a virtualization platform.

About Tenmiles Corporation
Tenmiles Corporation is a small independent software developer based out of Chennai, India. In addition to CRM and Help Desk solutions they also offer a handful of products like invoicing software for freelance workers and a Flash-based screensaver maker.

Helpdesk Pilot Key Features

  • Manage requests sent via email
  • Web-based user interface
  • Priorities and statuses settings
  • Template-based notifications
  • Staff and category signatures
  • Custom fields for information tracking
  • Business unit categories
  • Tags and due dates
  • Authentication against LDAP
  • Ticket assignments
  • Private collaboration notes
  • Quick customer reply
  • Measurements of time spent
  • Ticket reply via email
  • Products Similar to Tenmiles Corporation Helpdesk Pilot