Simplify360 is an all-in-one social CRM software that enables users to engage customers in real-time, is equipped with intelligent case routing capabilities, and provides users with easy access to customer information and case details. The platform delivers real-time agent performance measurements, extracts customer service KPIs and metrics such as FRT and TAT, and is equipped with enhanced keyboard monitoring functionality.
Peoplefluent Performance Management Software is workforce and human capital management software that provides HR managers with a full set of HCM tools including goal management, performance appraisal functionality, and in-house talent cultivation and growth tools. The platform enables users to set goals and manage goal progress, deliver feedback and coaching, and provides HR managers with real-time goal progression and employee performance views.
Agent Intelligence is sales management and policy administration software designed to support insurance agents and advisors. The platform tracks multiple policy aspects, displays policies in editable policy detail pages, and is designed to track policies with multiple carriers, riders, insured individuals or beneficiaries.
JobNimbus is small business CRM and project management software designed to support sales teams and project leaders through contact and task management, detailed reporting and employee management tools. The platform facilitates the user’s sales pipeline by providing simplified processes for moving contacts through sales stages, allows the users to include important and client-centric notations, and records all contact communications via email and phone calls.
Fonality Unified Communications is a helpdesk platform designed to bring together collaborative and communication tools into one platform. The application can manage phone calls, voicemail, instant messaging, conference calls, emails, screen sharing and video conference calls.
Deltek Vision CRM is the enterprise CRM module designed within the Deltek ERP solution Vision. The platform automates client management, is designed specifically to support professional service firms and companies, and provides users with company-wide client life cycle visibility in order to support both new client prospecting and current client relationship nurturing processes.
Deltek Maconomy Business Performance Management is business intelligence software integrated live reporting, dashboards, and ad-hoc analysis. The platform provides users with dashboards designed to monitor the status of key performance measurements for individuals, groups or departments, and is equipped with data visualization tools that translates data into charts and graphs.
eGain Social is social intelligence software designed to support social customer service, knowledge capturing processes, and works as a single-source social publishing and online reputation management solution. The platform monitors social networks for any customer queries, as well as analyzes those queries for sentiment, and enables users to respond with related content or relevant responses.
Deltek Vision Resource Planning is the resource planning module of Deltek’s ERP solution, and is designed to assist users with scheduling, budgeting, forecasting and resource management processes. The module delivers end-to-end real-time visibility, provides users with a toolset specifically designed to support managers and resource planners, and enables users to track costs and manage project plans.
Deltek Time and Expense is employee time tracking software that automates collection, validation, approval and processing of labor and related expenses. The platform digitizes time sheet and expense routing through an intuitive, web-based application, works to reduce administrative issues by locating missing time or expenses, and ensures users remain compliant to government regulates by tracking time sheet changes and substantiating overtime usages.