Sprout Social improves the user’s social media marketing and branding through applications such as reporting, campaign creation and campaign management. The solution’s Smart Inbox is able to display social channels and profiles on a single streaming dashboard.
Totango Customer Success Center is a “Customer Engagement Management” solution that focuses specifically on helping online businesses build a more dedicated and involved user base. In order to achieve that, Totango provides features such as Userbase Segmentation and Campaign Management.
Salestrakr is a contact management solution that helps users close sales and finds more opportunities through customer tracking and automated marketing, thus increasing lead generation. In addition, the platform allows for integration with other solutions, including Salesforce and Yahoo! Mail.
Working primarily with SMBs, RedHorse CRM is an on-premise solution that integrates marketing, social media, and sales applications in order to improve the customer experience and increase productivity.
NTR Support Ultimate is a remote control solution that provides users with the tools to deliver fast and valuable crisis resolution. The platform helps users administer, monitor and take account of all support center activity from a single administration console.
NTR Cloud provides IT managers and managed service providers with a collection of capabilities to enable them to adapt to changing business needs and budgets. The platform boosts service desk productivity by providing companies with multilevel security that secures all phases of the remote support delivery chain, from login authentication to communication travel.
ManageEngine OpUtils is switch port and IP address management software that performs network monitoring tasks, detects rouge device intrusion, and monitors bandwidth usage. The platform monitors device availability, backs up Cisco configuration files, and scans IPv4 and IPv6 subnets in order to identify both available and used IP addresses.
OpManager is network monitoring security software that allows users to observe and manage network, servers, virtual devices and IT infrastructure components.
Network Configuration Manager is a network configuration management solution built to manage buttons, firewalls and all other devices.
ManageEngine SupportCenter Plus is customer support software designed to manage customer tickets, accounts, contact information and service contracts.