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Avaya Aura Call Center Elite Review

Product Snapshot

Product Pricing

Contact Avaya directly for pricing information.

Technology

Avaya Aura Call Center Elite is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Avaya works with mid-size to large businesses in many different industries such as Education, Energy/Utilities, Finance, Government and Healthcare.

Select Customers

Major Railroad, Dubai Financial Market, Burj Khalifa, British Airways and Grimaldi Lines.

About Avaya Aura Call Center Elite

Avaya Aura Call Center EliteAvaya Aura Call Center Elite is a contact center platform designed deliver a unified and personalized customer experience that builds brand loyalty. The application enables a business to handle all types of customer interactions efficiently by serving customers through preferred contact channels.

The software analyzes historical and real-time reporting data to improve customer experiences as well as personalize customers’ experiences by sharing details like history and screen pop data across contact channels. The platform can also enable businesses to serve the most valuable customers as a priority while maintaining service levels across customer segments.

About Avaya

The company was founded in 2000 and is headquartered in Santa Clara, CA.

Avaya Aura Call Center Key Features

  • Delivers a unified and personalized customer experience that builds brand loyalty
  • Enables a business to handle all types of customer interactions efficiently
  • Serves customers through preferred contact channels
  • Analyzes historical and real-time reporting data to improve customer experiences
  • Personalizes customers’ experiences by sharing details like history and screen pop data across contact channels
  • Enables a business to serve the most valuable customers as a priority while maintaining service levels across customer segments

 

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