Contact Avaya directly for pricing information.
Product is a SaaS solution and requires no additional hardware for installation.
Vendor works with midsize to large businesses in many different industries such as education, energy and utilities, finance, government and healthcare.
Major Railroad, Dubai Financial Market, Burj Khalifa, British Airways, Grimaldi Lines
Avaya Aura Call Center Elite is a contact center platform designed deliver a unified and personalized customer experience that builds brand loyalty. The application enables a business to handle all types of customer interactions efficiently by serving customers through preferred contact channels.
The software analyzes historical and real-time reporting data to improve customer experiences as well as personalize customers’ experiences by sharing details like history and screen pop data across contact channels. The platform can also enable businesses to serve the most valuable customers as a priority while maintaining service levels across customer segments.
Avaya was founded in 2000 and is headquartered in Santa Clara, California.