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Bright Pattern Cloud Contact Center Review

Product Snapshot

Product Pricing

Bright Pattern has several pricing packages:

  • Voice Select: $70/month
  • Professional: $100/month
  • Premium: $140/month
  • Enterprise: Contact directly for pricing information
Technology

Cloud Contact Center is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Bright Pattern works with businesses of all sizes in many different industries.

Select Customers

Hitachi, The Metropolitan Opera, Canary, WealthVest Marketing and HughesNet.

About Bright Pattern Cloud Contact Center

Bright Pattern Cloud Contact Center Bright Pattern Cloud Contact Center is a call center platform designed to be an all-in-one contact center with routing, reporting, recording, quality management, coaching and surveys. The software is designed for omnichannel interactions across voice, video and any digital channel. The program is a web-based application with a unified desktop with access to customer context and knowledge. The platform is transparently deployable across sites and geographies and can run on any cloud platform including Microsoft Azure, Amazon Web Services and Rackspace.

 

About Bright Pattern

The company was founded in 2010 and is headquartered in San Bruno, CA.

Cloud Contact Center Key Features

  • All-in-one contact center with routing, reporting, recording, quality management, coaching and surveys
  • Designed for omnichannel interactions across voice, video and any digital channel
  • Web-based application with a unified desktop with access to customer context and knowledge
  • Transparently deployable across sites and geographies
  • Runs on any cloud platform including Microsoft Azure, Amazon Web Services and Rackspace

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