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SunView Software ChangeGear CMDB Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is a web-based change management solution that utilizes Microsoft .NET platform. Cloud or On-Premises – flexible delivery options to meet user needs.

Customer Focus

Built on a foundation of ITIL best practices, ChangeGear provides a modern, powerful, and flexible IT Service Management solution for corporations from industries including Legal, Healthcare, Utilities, and Media, as well as, Federal, State and Local Government Agencies.

Select Customers

Susquehanna, Dallas County Community College District, St Luke’s Hospital, HD Vest Financial Services, Womble Carlyle

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About ChangeGear CMDB

SunView Software ChangeGear CMDB Implementing a Configuration Management Database (CMDB) gives users the visibility that needed to effectively manage IT resources and assets. With ChangeGear, users gain deeper insight into the critical IT infrastructure. Having a single comprehensive repository of IT information helps companies meet today’s demanding business requirements, from eliminating costly downtime to securing valuable assets to demonstrating regulatory compliance.

ChangeGear’s CMDB features built-in auto-discovery, dependency mapping, and configuration auditing that allow organizations to easily manage their entire virtual and physical infrastructure. Companies can rapidly deploy and utilize ChangeGear’s advanced capabilities to map and manage critical resources such as business services, hardware, software, users, documentation, and configuration within one federated database.

About the Company

SunView Software, founded in 2003, is revolutionizing the way IT organizations manage IT services across the enterprise. At the core of all this change is a holistic approach to developing solutions that enable the automation of critical IT processes based on the ITIL best practices framework.

SunView’s flagship product, ChangeGear, is an integrated IT service management platform for automating your organization’s IT best practices. This includes solutions for service management, change management, configuration management, self-service management, and more. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes. Sunview customers see the results of having a great solution for automating ITSM processes – greater visibility into their IT infrastructure, improved system uptime, reduced operational costs, improved security, and enhanced customer service. Of course, this is all done with the added benefit of an intuitive and easy-to-use interface. ChangeGear® was designed to be easy-to-implement, easy-to-use, and easy-to-customize. Sunview’s proven solution is already helping hundreds of IT organizations deliver real business value across the enterprise.


ChangeGear Enterprise CMDB Key Features

Business Problems
  • Limited visibility of IT assets on the network
  • Lack of ability to perform impact analysis for proposed changes
  • Need automated methods for collecting configuration information
  • Require improved auditing and IT controls for regulatory compliance

Why ChangeGear

  • Easy to Use – intuitive interface makes it easy to learn for staff and end users
  • Simple to Deploy – deploy in days, not months
  • Cost Effective – low total cost of ownership when compared with other enterprise ITSM solutions
  • Seamless Integration – easily integrate with other systems or processes
  • Flexibility – quickly adapt processes to meet your business needs without coding
  • ITIL Alignment – out-of-the-box ITIL workflows for fast ROI
  • Cloud or On-Premises – flexible delivery options to meet your needs


  • Quickly discover and document IT assets on your network
  • Provide rapid access to accurate configuration information
  • Simplify impact analysis for IT change governance
  • Ensure resource optimization with accurate asset inventory
  • Deliver accurate information for root cause determination
  • Establish baselines and monitoring for auditing and compliance
  • Accelerate adoption of ITIL best practices


ChangeGear Enterprise CMDB Screenshots



ChangeGear CMDB is designed to help companies improve their IT infrastructure and help companies resolve issues more quickly, all while reducing overall operating costs. The cost savings come from automating IT processes to boost IT efficiency. By providing a higher degree of visibility into a company’s IT infrastructure, the company will be able to make sure IT resources are being fully utilized.


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