Contact vendor directly for pricing information.
Product is a web-based change management solution that utilizes Microsoft .NET platform. Cloud or On-Premises – flexible delivery options to meet user needs.
Built on a foundation of ITIL best practices, ChangeGear provides a modern, powerful, and flexible IT Service Management solution for corporations from industries including Legal, Healthcare, Utilities, and Media, as well as, Federal, State and Local Government Agencies.
Susquehanna, Dallas County Community College District, St Luke’s Hospital, HD Vest Financial Services, Womble Carlyle
Separate Requests from Incidents
Implementing the ChangeGear Service Request Management module allows IT Organization to better manage the most common and low-impact Incident types in a more efficient and cost effective manner while improving ITIL-based processes. With Service Request Management users are able to request information or advice, as well as, a standard change or access to an IT Service.
Building a Service Request Management Queue
With the addition of the Service Request Management module, incidents categorized as requests can be fulfilled in a separate ticketing stream. This allows better management, tracking, time management and ROI.
SunView Software, founded in 2003, is revolutionizing the way IT organizations manage IT services across the enterprise. At the core of all this change is a holistic approach to developing solutions that enable the automation of critical IT processes based on the ITIL best practices framework.
SunView’s flagship product, ChangeGear, is an integrated, IT service management platform for automating IT best practices. This includes solutions for service management, change management, configuration management, self-service management and more. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes. SunView’s customers see the results of having a great solution for automating ITSM processes – greater visibility into IT infrastructure, improved system uptime, reduced operational costs, improved security, and enhanced customer service. Of course, this is all done with the added benefit of an intuitive and easy-to-use interface. ChangeGear® was designed to be easy-to-implement, easy-to-use, and easy-to-customize. This solution is already helping hundreds of IT organizations deliver real business value across the enterprise.