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SunView Software ChangeGear Change Management Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is a web-based change management solution that utilizes Microsoft .NET platform. Cloud or On-Premises – flexible delivery options to meet user needs.

Customer Focus

Built on a foundation of ITIL best practices, ChangeGear provides a modern, powerful, and flexible IT Service Management solution for corporations from industries including Legal, Healthcare, Utilities, and Media, as well as, Federal, State and Local Government Agencies.

Select Customers

Susquehanna, Dallas County Community College District, St Luke’s Hospital, HD Vest Financial Services, Womble Carlyle

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About ChangeGear Change Management

SunView Software ChangeGear Change Management ChangeGear gives businesses what they need right now – a best-of-breed enterprise Change Management solution with simple, straightforward operation. ChangeGear provides IT process automation to streamline the entire change and release management process. This includes automating workflows, approvals, notifications, and providing a complete historical audit-trail. By implementing a change process, users can eliminate ad-hoc, unplanned change. ChangeGear’s extensible workflow ensures that any change introduced into the IT infrastructure follows a regulated process; this prevents unauthorized change, thereby eliminating the potential for system downtime.

About the Company

SunView Software, founded in 2003, is revolutionizing the way IT organizations manage IT services across the enterprise. At the core of all this change is a holistic approach to developing solutions that enable the automation of critical IT processes based on the ITIL best practices framework.

SunView’s flagship product, ChangeGear, is an integrated IT service management platform for automating your organization’s IT best practices. ChangeGear includes solutions for service management, change management, configuration management, self-service management, and more. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes. Sunview customers see the results of having a great solution for automating ITSM processes – greater visibility into their IT infrastructure, improved system uptime, reduced operational costs, improved security, and enhanced customer service. Of course, this is all done with the added benefit of an intuitive and easy-to-use interface. ChangeGear® was designed to be easy-to-implement, easy-to-use, and easy-to-customize. Sunview’s proven solution is already helping hundreds of IT organizations deliver real business value across the enterprise.


ChangeGear Change Management Key Features

Business Problems
  • Homegrown or spreadsheet management of change requests is inefficient and desire a more sophisticated system for change management
  • IT can’t handle the volume of changes and needs to standardize the change process
  • Unauthorized IT changes are causing downtime to critical infrastructure
  • Regulatory compliance is driving need to automate audit trail of system changes and improve overall IT controls
  • DevOps team wants to improve release management for application changes

Why ChangeGear

  • Easy to Use – modern web-responsive interface makes it easy to learn for staff and end users
  • Simple to Deploy – deploy in days, not months
  • Cost Effective – low total cost of ownership when compared with other enterprise ITSM solutions
  • Seamless Integration – easily integrate with other systems or processes
  • Flexibility – quickly adapt processes to meet your business needs without coding
  • ITIL Alignment – out-of-the-box ITIL workflows for fast ROI
  • Cloud or On-Premises – flexible delivery options to meet your needs


  • Reduce risks and improve security for critical infrastructure
  • Improve uptime of critical IT resources
  • Ease adoption of change management processes
  • Support the increased pace of IT change while limiting risk
  • Simplify and achieve regulatory compliance
  • Accelerate adoption of ITIL best practices
  • Increase IT efficiencies with automation
  • Enhance organizational communications


ChangeGear Enterprise Change Management Screenshots


  • Provides enterprise level companies with the tools they need to create repeatable change processes to eliminate downtime caused by an unauthorized change.
  • Built on Microsoft .NET to provide companies with an easy to use, cloud-based solution.
  • While all the processes out-of-the-box were built following ITIL best practices, companies can customize ChangeGear Enterprise Change Management to work with their current change management processes.

ChangeGear Enterprise Change Edition includes many features that companies can utilize to improve their change management processes. The main purpose of this solution is to save companies money by reducing the amount of unscheduled downtime and improve the internal processes to make change management more efficient.



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