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Product is a web-based change management solution that utilizes Microsoft .NET platform. Cloud or On-Premises – flexible delivery options to meet user needs.
Built on a foundation of ITIL best practices, ChangeGear provides a modern, powerful, and flexible IT Service Management solution for corporations from industries including Legal, Healthcare, Utilities, and Media, as well as, Federal, State and Local Government Agencies.
Susquehanna, Dallas County Community College District, St Luke’s Hospital, HD Vest Financial Services, Womble Carlyle
ChangeGear gives businesses what they need right now – a best-of-breed enterprise Change Management solution with simple, straightforward operation. ChangeGear provides IT process automation to streamline the entire change and release management process. This includes automating workflows, approvals, notifications, and providing a complete historical audit-trail. By implementing a change process, users can eliminate ad-hoc, unplanned change. ChangeGear’s extensible workflow ensures that any change introduced into the IT infrastructure follows a regulated process; this prevents unauthorized change, thereby eliminating the potential for system downtime.
SunView Software, founded in 2003, is revolutionizing the way IT organizations manage IT services across the enterprise. At the core of all this change is a holistic approach to developing solutions that enable the automation of critical IT processes based on the ITIL best practices framework.
SunView’s flagship product, ChangeGear, is an integrated IT service management platform for automating your organization’s IT best practices. ChangeGear includes solutions for service management, change management, configuration management, self-service management, and more. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes. Sunview customers see the results of having a great solution for automating ITSM processes – greater visibility into their IT infrastructure, improved system uptime, reduced operational costs, improved security, and enhanced customer service. Of course, this is all done with the added benefit of an intuitive and easy-to-use interface. ChangeGear® was designed to be easy-to-implement, easy-to-use, and easy-to-customize. Sunview’s proven solution is already helping hundreds of IT organizations deliver real business value across the enterprise.
ChangeGear Enterprise Change Edition includes many features that companies can utilize to improve their change management processes. The main purpose of this solution is to save companies money by reducing the amount of unscheduled downtime and improve the internal processes to make change management more efficient.