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De Facto Software CRM Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as an on-premise solution.

Customer Focus

Vendor works with small and midsize companies.

Select Customers

Hill’s Panel Products, Planet Eclipse, Oadby Plastics, Kestral Foods, Peakdale


About De Facto Software CRM

De Facto Software CRM De Facto Software CRM is a part of the De Facto Software ERP Suite and manages all customer data and interactions in real-time. Each interaction is treated as an event, and users get to progress the event throughout the CRM lifecycle based on how their customers react. The system itself acts as a centralized database for all customer, supplier, and contact records and can also be setup through a number of configurations.

For instance, to handle sales, users can integrate the program into their social media channels, create sales force diaries, and schedule customer visits. For customer support, users can handle all cases, membership, maintenance, and contracts. Lastly, users can use the platform to handle a number of their internal processes, such as credit control, product development, and PO control.

About the Company

De Facto Software was founded in 1989 and is headquartered in the UK.


De Facto Software CRM Key Features

  • On-premise CRM software solution
  • Stores all records for customers, suppliers, and interactions
  • Treats all interactions as events that can be moved throughout the CRM lifecycle
  • For marketing, users can integrate the program into their social media channels, make sales force diaries, publish web content, and plan visits
  • Holds customer service tickets and complaints and can send out maintenance orders
  • Tracks product development
  • Monitors project progress and to do actions


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