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Interactive Intelligence CaaS Review

Product Snapshot

Technology

Interactive Intelligence CaaS is a Software-as-a-Service solution.

Customer Focus

The software appeals to both the contact center as well as the enterprise business.

Select Customers

ABC Financial, Americas Credit Union, VMS BioMarketing, Aiphone, Alta Resources

About Interactive Intelligence CaaS

Interactive Intelligence CaaS The Interactive Intelligence Communications as a Service (CaaS) contact center platform is adaptable as both cloud-based or on-premise and it enables contact centers to offer consistency and efficiency through a single re-integrated application suite.

About Interactive Intelligence
The company was founded in 1994 and headquartered in Indianapolis, Indiana. Interactive Intelligence provides mid-size to large companies with contact center automation, unified communications and business process automation software and services.

Interactive Intelligence CaaS Key Features

  • ACD/multimedia queuing
  • Agent scoring
  • Business process routing and tracking
  • Customer satisfaction surveys
  • IVR & self service automation
  • Knowledge management
  • Multimedia recording
  • Multi-site routing
  • Outbound dialing
  • PBX/IP-PBX
  • Quality monitoring and reporting
  • Real-time speech analytics
  • Screen recording
  • Workforce management (WFM)

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