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Product is a SaaS solution and requires no additional hardware for installation.
Vendor works with businesses of all sizes.
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LeadDesk is call center software designed for phone-based sales and customer services representatives. The platform supports outbound, B2B, inbound, blended, calling, emailing, texting, contacts management, monitoring and reporting activities.
The software provides users with auto-dialing, order taking and time management tools within a singular interface. Additionally, the platform allows users to configure agent and campaign-specific workflows that include dialer modes, products, ordering, rewards, QA and data handling, is equipped with contact database management tools, and is SOC audited and follows Cloud Security Alliance best practices.
LeadDesk was founded in 2009 and is based in Helsinki, Finland.