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CALL CENTER

CRM

CUSTOMER SERVICE

LeadDesk Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes.

Select Customers

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About LeadDesk

LeadDesk LeadDesk is call center software designed for phone-based sales and customer services representatives. The platform supports outbound, B2B, inbound, blended, calling, emailing, texting, contacts management, monitoring and reporting activities.

The software provides users with auto-dialing, order taking and time management tools within a singular interface. Additionally, the platform allows users to configure agent and campaign-specific workflows that include dialer modes, products, ordering, rewards, QA and data handling.

About the Company

LeadDesk was founded in 2009 and is based in Helsinki, Finland.

 

LeadDesk Key Features

  • Supports PCI-DSS credit card transactions
  • eSignature capabilities
  • Predictive, progressive, list-based, account-based and manual multi-dialer modes
  • Built-in sales tools include gamification, scripting, intelligent list building and lead handling tools
  • Smart ‘next call’ prioritization functionality
  • DNC list synchronization capabilities
  • Automated data validation
  • Quality control tools including call recording and real-time conversation monitoring tools
  • Local and regional compliance tools
  • Multi-channel functionality includes calls, emails, SMS and social channels
  • Contact database management tools
  • SOC audited and follows Cloud Security Alliance best practices

 

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