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LeadDesk Review

Product Snapshot

Product Pricing

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Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes.

Select Customers

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About LeadDesk

LeadDesk LeadDesk is call center software designed for phone-based sales and customer services representatives. The platform supports outbound, B2B, inbound, blended, calling, emailing, texting, contacts management, monitoring and reporting activities.

The software provides users with auto-dialing, order taking and time management tools within a singular interface. Additionally, the platform allows users to configure agent and campaign-specific workflows that include dialer modes, products, ordering, rewards, QA and data handling, is equipped with contact database management tools, and is SOC audited and follows Cloud Security Alliance best practices.

About the Company

LeadDesk was founded in 2009 and is based in Helsinki, Finland.


LeadDesk Key Features

  • Supports PCI-DSS credit card transactions
  • eSignature capabilities
  • Predictive, progressive, list-based, account-based and manual multi-dialer modes
  • Built-in sales tools include gamification, scripting, intelligent list building and lead handling tools
  • Smart ‘next call’ prioritization functionality
  • DNC list synchronization capabilities
  • Automated data validation
  • Quality control tools including call recording and real-time conversation monitoring tools
  • Local and regional compliance tools
  • Multi-channel functionality includes calls, emails, SMS and social channels


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