Contact vendor directly for pricing information.
Product is a SaaS solution and requires no additional hardware for installation.
Vendor works with businesses of all sizes.
Contact vendor directly for case studies.
LeadDesk is call center software designed for phone-based sales and customer services representatives. The platform supports outbound, B2B, inbound, blended, calling, emailing, texting, contacts management, monitoring and reporting activities.
The software provides users with auto-dialing, order taking and time management tools within a singular interface. Additionally, the platform allows users to configure agent and campaign-specific workflows that include dialer modes, products, ordering, rewards, QA and data handling.
About the Company
LeadDesk was founded in 2009 and is based in Helsinki, Finland.
LeadDesk Key Features
- Supports PCI-DSS credit card transactions
- eSignature capabilities
- Predictive, progressive, list-based, account-based and manual multi-dialer modes
- Built-in sales tools include gamification, scripting, intelligent list building and lead handling tools
- Smart ‘next call’ prioritization functionality
- DNC list synchronization capabilities
- Automated data validation
- Quality control tools including call recording and real-time conversation monitoring tools
- Local and regional compliance tools
- Multi-channel functionality includes calls, emails, SMS and social channels
- Contact database management tools
- SOC audited and follows Cloud Security Alliance best practices
Products Similar to LeadDesk