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This product has reached its end-of-life and is no longer being supported by the vendor.CUSTOMER SERVICE
IT MANAGEMENT
– Mformation Smart Customer Interaction Review
Product Snapshot
Technology
Mformation Smart Customer Interaction is available as an on-premise solution.
Customer Focus
Mformation works with enterprise and mid-sized companies.
Select Customers
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Mformation Smart Customer Interaction
Mformation Smart Customer Interaction is a customer service software solution designed for the mobile industry. You and your operators can remotely set device configurations, identify problem applications and services, and view all details on the device you are trying to troubleshoot. In the event of lost or stolen devices, you can locate, wipe, and lock them. Overall, Mformation Smart Customer Interaction will help you identify device issues before they become problems, thus providing an overall positive customer experience.
About Mformation
Mformation was founded in 1999 and is headquartered in New Jersey. Over 500 million devices use the company’s products. Mformation has awards and recognition from HP, the Mobile Merit Awards, the World Vendor Awards, and more.
Mformation Smart Customer Interaction Features
- On-premise mobile device customer service software solution
- Pulls up full device details when a customer calls in
- Can remotely troubleshoot and configure devices
- Sets configurations for device apps
- Can change a device’s firmware
- Identifies potential issues and alerts you of them
- Can lock, wipe, and track lost and stolen devices
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