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Twilio Programmable Voice Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with midsize, large and multi-national enterprises.

Select Customers

Hulu, Zendesk, Tree


About Twilio Programmable Voice

Twilio Programmable Voice Twilio Programmable Voice is a call center software solution that builds a complete telephony infrastructure for company platforms and assets. Users start out by working with an API that sets workflows for incoming calls. For instance, the program can route incoming calls based on callers’ numbers, host an IVR directory and send caller data to internal databases.

For users who work with CRM platforms, the system can route and queue calls based on CRM records’ notes. All calls and caller data are fully stored across the cloud, and the product can directly integrate with mobile apps. Lastly, the platform can take down voicemails and host conference calls.

About the Company

Twilio was founded in 2009 and is headquartered in San Francisco, California.


Twilio Programmable Voice Key Features

  • SaaS call center software solution
  • Builds telephony infrastructure for companies
  • Sets workflows and processes for incoming calls
  • Can run caller data through applications and send updated call data to databases
  • Incoming callers can navigate through an IVR directory
  • Routes and queues calls using CRM data
  • Records voicemails and hosts conference calls


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