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Ytel X5 Cloud Contact Center Review

Product Snapshot

Product Pricing

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Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with small to midsize companies.

Select Customers

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About X5 Cloud Contact Center

Ytel X5 Cloud Contact Center X5 Cloud Contact Center is outbound call center software equipped with live agent monitoring and coaching tools, and is accessible via any location provided agents have access to a internet-connected computer and headset. The platform is TCPA, FCC and CRTC compliant, supports at-home and multi-location businesses, and is built on open API to facilitate integration with existing systems.

The software is equipped with call recording, transcribing and indexing tools via built-in speech-to-text technology, works to optimize agent efficiency, call times and processes, and provides built-in lead generation applications and integration capabilities. Additionally, the platform provides users with customizable recycling rules, safe-harbor settings and call transfer presets.

About the Company

Ytel Inc was founded in 2009 and is headquartered in Foothill Ranch, California.


X5 Cloud Contact Center Key Features

  • Real-time dashboards and report generation tools
  • Multi-list dialing capabilities
  • Outbound lead posting tools
  • Credit card and ACH processing tools
  • PCI, CACHA and HIPAA compliant


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