Transera Contact Center Software is a cloud-based call center solution that eliminates the need for a dedicated connection between the customer and the phone agent. Any Internet-enabled computer can tap into the software solution, simplifying access for outsourcers and agents alike.
Transera’s Customer Engagement Tools is a platform of software designed to support a company’s customer engagement. The software provides centralized management and control over a business’s global contact center as well as globally maintained scripts for centralized quality and control.
Pega BPM uses business rules and analytics to generate business solutions and to drive the user’s company’s efficiency in end-to-end processes. The software automates complex work processes, adapts to customer and market trends and changes in real-time, and provides real-time progress and alerts for company initiatives.
For a while, business intelligence software was too expensive and too complex to meet the needs of small businesses. Today, thanks in part to cost savings afforded by the cloud, there are a host of BI solutions available to help small businesses visualize, analyze, and report on their complex data.
SAP Crystal Reports is a business reporting tool that provides the tools to design and deliver meaningful business reports based on data from many different sources. The platform offers an intuitive design environment for creating elegant business reports as well as design acceleration features such as global formula search, duplicate formula and duplicate running.
SAS Supply & Demand Planning is a business intelligence software solution designed to improve supply and demand planning processes and improve efficiency within the business. The platform enables users to utilize data-driven forecasts, balance inventory with demand in near-real time and derive analytical insights from early demand signals.
Enterprise social has seen huge consolidations in the past few years, but the verdict is still out as to whether it gives any real productivity boost. We talked to Matt Calkins, CEO of Appian, to find out how they’re ensuring productivity by merging social with Business Process Management.
Anametrix Digital Analytics collects and analyzes data across all customer engagement channels in real time to enable marketers to discover new trends and hidden correlations, uncover new relationships, and reveal new revenue opportunities.
The Anametrix mobile reporting app lets your entire organization access all their marketing data on-the-go, from the convenience of any iPhone, iPad, Android or Rim / Blackberry device.
Deltek Maconomy Business Performance Management is business intelligence software integrated live reporting, dashboards, and ad-hoc analysis. The platform provides users with dashboards designed to monitor the status of key performance measurements for individuals, groups or departments, and is equipped with data visualization tools that translates data into charts and graphs.