FlowCentric in 49 Seconds
Rent IT – The Perfect Video Rental System in 49 Seconds, as viewed in the Classic Navigator.
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Super::Tec Swivelscript
Swivelscript is call center and CRM software configured with Javascript and designed to automate copy/paste functions in order to ensure that all communications are recorded in every relevant program, file and application. The platform works to integrate the company’s existing systems via data exchange that occurs at the agent’s desktop and harvests data across different company applications.
Integrating Salesforce with Excel
Demonstration showing batch updates of Salesforce from Excel using Swivelscript.
Hello World in Swivelscript
This short demonstration shows Google-searches being automatically logged in Notepad using a little Swivelscript.
Call Center Tips: How Best to Utilize Your Call Center Agents, Whether Outsourced or “In-sourced”
The call center often acts as the primary interaction point between your customer and your company. Your call center agents, who manage these interactions, are the backbone of your contact center. As such, it is imperative that you manage the performance of your call center agents to drive optimal success.
How to Develop High-Performing Call Center Staff: Steps to Lower Attrition in the Call Center
Your agents are at the heart of your call center operations, driving customer interactions that can lead to increased retention and revenue. Without a clear strategy to support and train the agent base, your call center risks high agent attrition rates, leading to higher costs, lower performance, and poor customer service.
How to Impress Your Customers with Great Customer Service: 5 Strategies to Create an Effective Contact Center
The contact center serves as the primary interaction point between you and your customers. To drive success, you must be able to deliver the optimal customer experience. Learn what steps to take to build an effective contact center that will enable you to consistently deliver excellent customer service.
Improving Customer Service in the Call Center: Best Practices for First Call Resolution
The last thing any business wants is customers calling back repeatedly, growing more frustrated each time, just to get a seemingly simple issue resolved. Improving first call resolution is one of the most important aspects of call center operations, and it’s definitely something that all your agents need to be trained in to ensure consistent results.
Using Call Center Software to Enable the Virtual Contact Center
The virtual contact center model is becoming increasingly popular among businesses of all types. But, in order to ensure successful operations, companies need to implement a variety of call center software technologies to ensure the highest quality service across the entire network of agents.