The Virtual Contact Center of the Future
As the virtual contact center model continues to increase in popularity, it will also drastically evolve. So, what will the virtual contact center of the future look like? Read on to learn more.
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Traditional vs. Virtual Contact Centers: Which Is Better?
Virtual contact centers are gaining popularity. But, are they really better than traditional call centers? Read on to learn about the pros and cons of virtual contact center operations.
Key Features of Call Recording and Call Monitoring Solutions
Call recording and call monitoring solutions can deliver dramatic benefits to contact centers of all types and sizes. Recordings captured by a call center software can enhance quality management, giving supervisors insight into agent performance.This article highlights the key features and capabilities of today’s leading call recording and call monitoring software packages.
When the Customer Is Not King
Conventional wisdom states that the customer is always right and he is the king. But increasingly businesses are being faced with customers who are plainly in the wrong but refuse to budge or understand. Customer awareness and influence is beginning to irk businesses especially when dealing with what could be called rogue customers.
Customer Service Software Key Features
Customer service software solutions provide companies with a broad range of capabilities designed to enhance end-to-end support operations. With customer service software, businesses can enhance service delivery and improve satisfaction.
Ensuring Superior Quality in Virtual Contact Center Environments
Many companies are hesitant to move to a virtual contact center model, because they fear it will negatively impact service delivery. This article highlights tips and tools that can ensure the highest quality interactions within virtual contact centers.
Top 10 Virtual Call Center Software
Virtual call center software enables companies to manage geographically dispersed service agents by providing call monitoring, VoIP services, scripting, intelligent routing and workforce management. Download our Top 10 Virtual Call Center report for a comparison of the leading virtual call center software solutions.
Top 10 Call Center Software
Call center software enables businesses to provide customers with real-time service and support. Call center platforms will enhance the user experience with features that include insightful analytics and communication recording. Download the Top 10 Call Center report for our comparison of the top call center software solutions.
inContact Three-Minute Introduction
Three-minute overview video of inContact featuring CEO Paul Jarman.
Making Sense of the Multichannel Contact Center
Learn how to build on your brand and create loyal customers in every channel.