Avaya Business Advocate is a type of call center software that provides your business with a single universal queue that lets you manage all voice, email and web chat interactions with customers. Avaya Business Advocate takes into account all objectives and customer values and automatically matches up customers with the best agent for their specific needs.
Avaya Interaction Center is a multichannel contact center platform designed to build on investments in Avaya Contact Center and set customer experience apart from the competition. The application improves multichannel contact center efficiency and enables businesses to handle customer interactions more efficiently.
The LiveOps Platform improves the quality of the user’s customer experiences by providing the largest cloud-based contact center in the world.
Avaya Aura Call Center Elite is a contact center platform designed deliver a unified and personalized customer experience that builds brand loyalty. The application enables a business to handle all types of customer interactions efficiently by serving customers through preferred contact channels.
Avaya Aura Contact Center is a omni-channel contact center platform designed to manage all contacts the same way as inbound and outbound voice interactions. Users using the application gain call context, both real-time and historical to consistently deliver a unified and personalized experience to build brand loyalty. The software has a single interface to manage call interactions to improve efficiency. The platform supports customers’ channel preferences and provides a seamless customer experience across channels
Avaya Contact Center Control Manager is a call center software that works with the Avaya Contact Center Suite to provide companies with a way to keep in constant contact with customers. Avaya Contact Center Control Manager transforms your contact center into a more aware, attentive and responsive business.
With over 20 Business, Productivity & Collaboration applications, Zoho offers significant advantages to run your business online. This video provides a very high level view on where Zoho fits in.