October 23rd, 2012 | | Comments Off on Envision Quality Monitoring
Envision Quality Monitoring is call center and agent assistance quality monitoring software that identifies the KPIs that best describe the ideal customer journey, as well as evaluates how well agent interactions match up against those KPIs. The platform enables users to improve agent and operational performance, motivate and retain emloyees by identifying ideal agent performances and practices, and takes into account the agent’s tone, ability, application workflow and accuracy.
October 23rd, 2012 | | Comments Off on – Envision Centricity
Envision Centricity is a workforce optimization suite for call centers with customizable tools, an intuitive console, and modules for training and quality monitoring, scheduling, and analytics. Envision Centricity offers the ability to analyze workforce data at the agent, center, and enterprise levels.
October 19th, 2012 | | Comments Off on KnoahSoft Harmony Suite
The Harmony Suite is a VoIP-enabled SaaS contact center management solution that enables users to record, review and monitor calls, emails and chat sessions either in real time via dashboards and screen captures, or after-the-fact with recordings and metrics. Apart from giving organizations of any size a cost-effective solution, the Harmony Suite also provides flexibility by way of add-on modules (for example: evaluations, surveys, security, and coach and learn).
October 18th, 2012 | | Comments Off on VHT Conversation Bridge
VHT Conversation Bridge is a multichannel callback solution that holds a customer’s place in a call center queue, and phones them back when an agent is available to speak to them, regardless of what channel the customer contacts the company through – gaming console, mobile app, smartphone, social media site, or the web. The platform reduces customer effort to reach company representatives by facilitating easy communication channel switches, and enables customers to gain control over their relationship with the user’s brand and business practices.
Fonality Enterprise is a dedicated, hosted communication solution with enterprise grade features and unified communications all offered at a low cost.
Fonality Connect+ offers communications, collaboration and contact center tools. Enjoy enterprise telephony features, real-time data, advanced routing etc.
Fonality Unified Communications is a helpdesk platform designed to bring together collaborative and communication tools into one platform. The application can manage phone calls, voicemail, instant messaging, conference calls, emails, screen sharing and video conference calls.
Echopass Hosted Call Center integrates routing & workforce management apps for delivery to desktop agent softphones, with single view reporting, management.
eGain ClicktoCall is call center and customer service software that enables users to offer real-time voice assistance to their online customers through both land line or mobile phone lines, as well as through their computer. The platform supports both instant and scheduled calls, leverages the user’s existing agent pool, and is designed to work as both an ‘always on’ option as well as a rule-based conditional tool.
Aastra Clearspan is a pure SIP softswitch for very large enterprises
