– Aastra Technologies Solidus eCare
Solidus eCare is a feature-rich, contact center solution that touts itself as a fully integrated end-to-end solution for enterprise communication.
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– Aastra Technologies Solidus eCare Lite
Solidus eCare Lite is a solution for enabling smaller contact centers (up to 50 agents) to have the same great features that larger centers enjoy.
– LiveOps Chat
LiveOps Chat is an application built on the LiveOps platform that allows your contact center agents to converse with web visitors in real time using web chat and email tools. The software can be embedded onto your website and accessed by prospects with one click.
– Ciboodle One
Sword Ciboodle’s Ciboodle One is sales and service desktop software that strengthens your service interactions with customers. Made for call centers, the program provides your agents with important customer information during calls, a training program, and improved first call resolution.
– Transera Contact Center Software
Transera Contact Center Software is a cloud-based call center solution that eliminates the need for a dedicated connection between the customer and the phone agent. Any Internet-enabled computer can tap into the software solution, simplifying access for outsourcers and agents alike.
– Transera’s Customer Engagement Tools
Transera’s Customer Engagement Tools is a platform of software designed to support a company’s customer engagement. The software provides centralized management and control over a business’s global contact center as well as globally maintained scripts for centralized quality and control.
– TouchStar CallGenX
TouchStar CallGenX is a predictive dialer tool designed for industries that need to make the most out of outbound calls. The product easily improves contact rates by 200% to 400% compared to manual dialing. The solution also offers features designed to aid large phone campaigns, such as campaign management, simple scripting, call monitoring and recording, and automated voice messaging.
– TouchStar Call Center
TouchStar Call Center is comprehensive call center software that is divided into six modules. Depending on the modules purchased, users can use a predictive dialer designed to boost productivity by 400%, manage phone campaigns, track phone agents’ performance, and more.
– Telstar Hosted Services DataTel xSELLerator
DataTel xSELLerator is call center solution that boosts phone agent efficiency in inbound and outbound calling. Phone agents will save a lot of time on the job with tools such as the predictive dialer, IVR, and the automatic call distributor scheduler, where agents receive calls that are most relevant to their expertise.
– Telstar Hosted Services TelStar Hosted
TelStar Hosted is a cloud-based call center software solution that uses VOCALCOM’s call center technology to perform inbound and outbound calls. The software uses predictive dialing and provides users with access to integrated scripting. Users can contact customers through a variety of channels: e-mail, video chat, chat, SMS, fax, and phone. Call agent displays are fully customizable, and real-time statistics for calls are available.