– 3CX Phone System
3CX Phone System is a complete phone management software solution designed to replace your current VoIP and phone line setups.
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3CX
3CX is open standard, IP PBX call center software that utilizes SIP trunks and VoIP providers. The software provides users with a unified communications center that provides both phone and chat capabilities, supports remote work locations through Android and iOS compatibility and is equipped with integrated video conferencing functionalities using WebRTC.
– HP Autonomy Qfiniti
Autonomy Qfiniti is a customer service software solution that helps you manage your agents and streamline phone operations. The program works across e-mail, phone and instant messaging systems to record all your customer interactions and monitor them for quality. Users can identify agents who need to be coached via in-program tools.
Debunking the Six Myths of Cloud-Based Contact Center Solutions
Traditional contact centers are built to be operated on-premises using proprietary hardware and software. In the late nineties first-generation hosted contact center applications were released. However, these solutions did not offer comparable technology, cost, features and flexibility and therefore failed to gain acceptance in the contact center market. The inability of early hosted applications to deliver feasible solutions for contact center users created a number of myths, reinforcing the perception that on-premises solutions were superior. Second-generation cloud-based contact center applications not only overcome their predecessors’ weaknesses with advanced technology, they also deliver clear advantages over on-premises systems in terms of cost, flexibility, and reliability. It is time to debunk the myths.
The New Math: Double Your Results for Half the Cost
On-premises contact centers were once the only reliable choice for the enterprise, a necessary investment with no real alternatives. With the advent of SaaS (Software-as-a-Service), this is no longer true. SaaS vendors have proven their ability to deliver measurable value, causing a permanent and fundamental shift in the way technology is delivered and managed.
Cloud-Based Contact Center Technology: 5 Evaluation Criteria
You have already decided that a cloud-based contact center solution is right for your company; now you have to evaluate the available contact center technology alternatives. Beyond the must-have features to meet your current and future business needs, there are several critical technology criteria to evaluate.
Finally, a Simple Way to Deploy a Customer Contact Center
As the role of the contact center evolves, the transactions performed in such an environment can expand to include responding to marketing campaign promotions and increased interactions with customers. Now more than ever, the contact center is a major component of the customer lifecycle, ranging from opportunity identification to solutions and ongoing management through acquisitions and divestiture.
Vocalcom
Vocalcom is a cloud-based call center solution that provides comprehensive support for both in-house and virtual call center agents. The platform allows users to view real-time reporting insights and it is installed on a server and can be hosted at any location.
inContact
inContact is a cloud-based call center software solution that provides interactive voice response (IVR) and cloud PBX. This top call center software provides numerous call center tools such as multi-channel ACD, CRM integrations, customer feedback management, quality monitoring and disaster recovery. With workforce management and optimization, administrators can be sure that call center agents are providing the best customer service.
Five9 Call Center Software
Five9 Call Center Software is a help desk platform designed to make customer service more strategic for businesses and improve customer service experience. The application can positively impact customer loyalty and the bottom line and reduce Average Handle Time and improve First Contact Resolution with advanced contact center tools.