AVOXI Virtual Call Center Software is a fully hosted cloud telephony software solution designed to boost the productivity levels of all service agents. The program requires a PC and broadband connection to use and can be scaled to meet the demands of multiple locations. The system’s main feature is its Smart Queue tool, which uses open source technology to line up incoming calls and send them to agents best suited for dealing with them.
AVOXI Cloud PBX is a full cloud telephony software solution that can maintain all business communication channels. The platform allows users to view dashboards that display all recent call activity, pull up call recordings and search through contact data for phone numbers.
ShoreTel Core Software is a full cloud telephony software solution that provides essential phone infrastructure for companies. The program features a fully scalable communication network and provides visibility over all phone assets and actions. Whenever an incoming call arrives, the user can route it, send out chat messages to other users, and keep a recording of the call.
Phone.com is VoIP business phone software that allows users to build and manage their system from an intuitive web interface, offers 50+ key business phone features, and is designed to be up and running within minutes. The all platform plans include multiple basic business phone tools including call queuing and routing, voicemail and/or fax to email, call screening and blocking, HD conferencing, and dial-by-name directory functionality.
PhonePower Business Phone Service is a cloud telephony software solution that provides users with reliable business phone infrastructure. At the start, the program can install toll-free and business numbers or use existing ones. Once calls start to come in, users can initiate conference calls, forward them and put people on hold.
eVoice is virtual call center and VoIP software that utilizes both toll-free and local numbers, allows users to record custom greetings and implement extension menus, and enables users to decide where and when calls get routed. The platform is equipped with an Auto Attendant for greeting callers and managing calls, can route calls to other in-office phones, mobile phones or voicemail inboxes, and delivers voicemail messages as mp3 files or .wav files.
CloudPBX is VoIP software that enables users to manage business calls, voicemail and faxes from any location, as well as offers unlimited domestic calling capabilities. The platform utilizes proprietary call-handling architecture developed in-house by the vendor, and is designed specifically to eliminate instances of echoes and other call disruptions.
Nextiva Office is VoIP software that provides users with a feature-rich unified communication system that combines voice, video, mobile and web collaboration communication methods, and is built to be easily scalable and to support team collaboration processes. The platform allows users to choose their preferred communication method, place calls from any device while still displaying as the office number, facilitates one-on-one HD video calls, and is equipped with instant message and change room capabilities.
Ifbyphoneis a voice-based marketing automation suite that uses a number of voice technology tools to help convert leads into sales. At first, the program monitors marketing ROI by tracking which pieces of advertisement bring in the most phone calls.
Invoca Voice Marketing Cloud works across the user’s inbound calls department to manage all calls and provide key marketing intelligence. When a user receives a call, the program ties the call to a specific marketing campaign, message and/or social media channel.