A VoIP service allows phone calls to travel over the internet as data, providing advanced flexibility that conventional phone technology lacks. Download our Top 10 Business Phone Systems report to compare the best VoIP service providers.
InGenius works with Salesforce and Microsoft Dynamics CRM to log all telephony activity users have with their customers. From within their CRM system, users can click on a contact’s phone number and initiate a call.
With companies struggling to juggle customer service and acquisition of new customers, Interactive Voice Response has come to the rescue! As a method of self-service, IVR services facilitate cost reduction and offer improved assistance to callers.
Considering how far technology has come in just the past ten years, it’s rather difficult to imagine why more businesses have yet to embrace the convenience and cost effectiveness of the virtual call center. The benefits of such a virtual solution far outweigh any associated cons.
Retailers need to struggle more than ever to retain their present customers. In addition, they also need to attract new customers. This is the reason many retailers have diversified their arenas and explored new channels for improvement of sales. Interestingly, the new trend of retail call centers is picking up fast in the retail industry.
Even the most premium of VoIP providers end up reducing telecommunication costs for businesses. Savings aside, a cloud business phone system increases a business’s mobility, scalability and reliability. So, then imagine the revenue and productivity multiplier that would happen if a VoIP phone system were integrated with a business’s CRM software.
This article from Maarten Ectors examines new innovative ways in which providers can go about monetizing telecom services.
The advantages that VoIP systems bring to your company far outweigh any of the drawbacks that exist. While there are many perks to switching over to a business VoIP phone service, it’s important to follow these 4 steps to ensure that implementation goes smoothly. Adopting the best VoIP service translates into lower costs, plus a reduced number of services you need to manage.
As businesses feel increasing pressure to improve the efficiency of their contact centers, it is imperative that they employ unified communications. For those who are not familiar, unified communications is the process of integrating today’s broad range of advanced tools, technologies and applications to create real-time unified messaging to communicate with consumers.
While there are serious advantages to switching your organization’s telephony over to voice over Internet Protocol (VoIP), VoIP service is still far from perfect for every office setup. Power failures, bandwidth demands and other issues may arise when using VoIP services. Here, we break down the potential problems you might encounter after installing your business VoIP phone service.