While we were still in the age of impersonal phone trees and dropped cell phone calls, Zingaya helped narrow the distance between customer and service. We had the pleasure of speaking with co-founder and CEO Alexey Aylarov about the next generation of toll-free calling during our Q&A with Zingaya.
Today’s cloud-based call center software can empower agents to provide better customer service, all while offering cost savings and more robust security.
Device Care is a multi-channel mobile device support platform designed to deal with issues diagnosis and auto repair, addressing well-known device problems. The software reduces support outlays by eliminating causes of inbound support calls as well as decreases support load by shifting support calls to self-service channels.
Remote Care is a multi-channel mobile device support platform designed to empower support advisors to take control over mobile devices and PCs remotely. The software improves support metrics across multiple parameters and provides quick, actionable fixes via automated scripts.
Interactive Intelligence Customer Interaction Center is a virtual call center software solution that uses interaction intelligence to elevate the customer experience. The program works across multiple communication channels and guides service reps through all customer interactions.
CorvisaCloud CorvisaOne is a virtual call center software solution that works completely inside Salesforce to take care of customer service operations. As customer calls start to come in, users can easily route them to agents best suited with handling them and initiate call queues during busy hours. Meanwhile, the program automatically logs all call data and can display all call activity.
Simtex Cloud/Virtual PBX is telephony system and software designed to utilize any internet connection, allows users to maintain established phone numbers even when moving locations and works as a unified voicemail to email system. The platform is equipped with an auto attendant feature that receives and routes calls via voice menu, provides callers with extension direct dial capabilities and houses redundant equipment in dedicated data centers.
8×8 Virtual Office is a call center software solution that provides users with Fortune 500 features including extension dialing, auto attendant, ring groups, call recording and internet faxing. The platform facilitates team collaboration operations and processes with web conferencing and video meeting tools, provides mobile access and improves global reach, and allows complete integration with existing CRM and productivity tools including NetSuite, Salesforce, Zendesk and Outlook.
These days customer experience matters a lot to organizations. Improvement in customer satisfaction and their loyalty is of great importance to service providers. Consequently, applying a proper strategy for improving customer satisfaction while outsourcing customer service is a must. In general, the services offered by outsource contact centers are used to provide customer support. These services form the backbone of the interactions that take place with existing as well as potential customers.
XO Unify is a VoIP software solution designed to provide great customer service as well as collaboration and communication within a company. The solution integrates all voice and data communications by providing a powerful hosting service so that users can work mobily and globaly. They can also send unlimited email, text and voice messages with a cost-effective traditional voice service also included.