6 Reasons Why You Need a Cloud-Based Contact Center Solution
We uncover the top six reasons why you need a cloud-based contact center software solution to ensure high-quality service for your virtual call center.
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– Zingaya
Zingaya is a VoIP software solution that allows customers to contact service reps by pushing a button on a company webpage. At the start, users can customize their button’s design and connect the button to a land or mobile line. Users can then turn the button on and start to receive incoming calls.
Bright Pattern Cloud Contact Center
Bright Pattern Cloud Contact Center is a call center platform designed to be an all-in-one contact center with routing, reporting, recording, quality management, coaching and surveys. The software is designed for omnichannel interactions across voice, video and any digital channel.
CloudCall
CloudCall is a virtual call center software solution that works inside CRM platforms to place outgoing calls and field incoming ones. Each time an incoming call arrives, the program notifies the user and pulls up the appropriate CRM record.
– Synety CloudCall Click
Synety CloudCall Click is a virtual call center software solution that allows users to place phone calls from third party CRM and email applications. The program can integrate with both SaaS and on-premise platforms and places calls whenever users click on button. As users talk with customers, the system automatically logs all calls and can play back recordings as needed.
Want Improved Call Center Efficiency? Implement These 7 Technologies
Properly managed call centers will greatly improve your business’s overall communications strategy — if they utilize the right technology to boost workflows and increase response times. Here are seven new technologies you should implement to make the most of your communications hub.
Twilio Client
Twilio Client is a virtual call center software solution that can turn any web browser and app into a phone. Users can directly embed the program into apps and webpages and allow both internal and external people to place calls by pushing a button.
Twilio Programmable Voice
Twilio Programmable Voice is a call center software solution that builds a complete telephony infrastructure for company platforms and assets. Users start out by working with an API that sets workflows for incoming calls.
Twilio Programmable SMS
Twilio Programmable SMS is a virtual call center software solution that allows mobile apps to send out text messages to users and customers. The program features a powerful API that can integrate cleanly with online services.
5 Innovative Companies from the 2014 Dreamforce Exhibitors
Many of the 2014 Dreamforce exhibitors are BI, sales enablement, marketing, call center and data security software. These are the most innovative solutions.