Avatar Dialler is an automated call center software solution that utilizes automated voice recordings to help businesses with worldwide customers streamline their support services. The platform includes predictive dialing and robo-calling to maximize productivity and reduce the potential for manual dialing errors.
LiveCall is a call-based sales tool that enables businesses to reach out to the potential customers most likely to convert by utilizing behavioral analysis data. The platform captures visitor behavior on a website, and identifies those who seem most interested in purchasing based on their on-site movements.
Two companies experiencing success in VoIP software are RingCentral and 8×8. So, what better way to take a look at these two companies than with a side-by-side comparison?
Jacada Workspace is a customer service software that provides call center agents with a simplified desktop display designed to facilitate quick access to all relevant customer information. The platform enables users to provide an improved customer service experience by streamlining the agent interactions with a large number of business process systems.
X5 Cloud Contact Center is outbound call center software equipped with live agent monitoring and coaching tools, and is accessible via any location provided agents have access to a internet-connected computer and headset. The platform is TCPA, FCC and CRTC compliant, supports at-home and multi-location businesses, and is built on open API to facilitate integration with existing systems.
For businesses ready to cut the cord with traditional phone lines, VoIP solutions offer enticingly affordable alternatives to the status quo. Requiring little more than internet-compatible phones, VoIP can offer all of the expected features of your regular phone line and more, all at a cheaper price.
RingCentral Office is a cloud phone system that strives to be easily integratable and manageable. The application goal is to be less effort for customers to contact users and increase brand recognition with a variety of phone number options. The application is a cloud phone solution offering phone system administration, call management and multiple business features.
Vonage Business is a VoIP software solution that comes with over a dozen optional features users can pick and choose. The core program allows users to log all calls, dial numbers across the cloud and set up all lines and accounts. From there, users can select optional services for call monitoring, recording, conference bridging, mass messaging and voicemail transcripts.
Where are call centers headed this year? According to No Jitter, the traditional call center is dead. It has been replaced with what some term “relationship centers,” which focus more on customer satisfaction than business metrics. This presents a unique opportunity for call centers to evolve through 2015 — here are the top five trends to watch:
Enghouse Interactive Contact Center is a helpdesk platform designed for businesses that want to boost performance and improve customer satisfaction. The application improves response times, controls costs and proactively manages a team’s performance and efficiently queues and distributes calls and emails across a team.