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Jacada Workspace Agent Desktop Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is an on-premise platform.

Customer Focus

Vendor works with multi-national enterprises across multiple industries.

Select Customers

UBS, AIG, Vodafone, T-Mobile, DirecTV

 

About Jacada Workspace Agent Desktop

Jacada Workspace Agent Desktop Jacada Workspace Agent Desktop is a customer service software that provides the call center agent with a simplified desktop display for access to all relevant customer information. The platform allows users to provide an improved customer service experience by streamlining the agents’ interactions with a large number of systems.

The software provides businesses with a “screen pop” to ensure agents are alerted to incoming calls and customer information by utilizing data in the CTI or IVR system to eliminate manual customer searches. Additionally, the platform allows companies to view displayed call timers (AHT, ACW and more) serving as a personal KPI dashboard and configurable transfer lists or phone books.

About the Company

Jacada was founded in 1990 and is headquartered in Atlanta, GA.

 

Jacada Workspace Agent Desktop Key Features

  • Quality customer experience
  • Reduces agents having to re-type data during a call
  • Decreases cost and time for training
  • Increases sales and revenue
  • Shortens average handle times (AHT)
  • Reduces after call work (ACW)

 

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