Talkroute
Talkroute is a virtual phone system that works with any existing phones and service providers. Small businesses owners can now run their business from anywhere and maintain communication with their clients from any device.
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Jinisys Software Call Plus
Call Plus is a call center software solution that tracks all phone usage at a company. Each time a user makes an outgoing call, the program can calculate its cost, log information on the call recipient and add the call to the user’s database record.
Jinisys Software Emergency 911
Emergency 911 is a call center software solution that can handle emergency calls. Whenever a 911 call comes in, the program pinpoints the caller’s location, records the call inside a database and forwards the caller to the appropriate authorities. From there, users can dispatch the necessary staff and send out updates as needed.
NewVoiceMedia for Service Teams
NewVoiceMedia for Service Teams is a call center software solution that provides great customer service and lowers customer churn rates. As customers call in to present their service cases, the program prioritizes the queue based on the value of the customer.
Would Visual Chat Software Have Helped Comcast Avert Disaster?
By now we’ve all heard the infamous Comcast customer support call that brought major backlash to the brand for its less-than-stellar service rep training procedures. But could the communications company have averted disaster with visual chat software?
Salesforce Service Cloud Lightning
The Salesforce Service Cloud Lightning is a customer service platform designed close cases faster to keep customers happy and save businesses money at the same time. The application gives power to agents to manage cases faster, track customer history, view dashboards in a single view. The software comes with Live Agent, an online tool that allows customers to communicate with agents via the web as well as Communities, which give customers self-services portals and discussion forums to get answers quickly.
Top Features of Call Center Software
Mismanaged call centers are often notorious for long wait times and upset customers, something that all businesses hope to avoid. However, with the aid of reliable and effective call center solutions companies can expedite the calling process and drive customer satisfaction. Come find out what some of the top features of call center software are!