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Salesforce Service Cloud Lightning Review

Product Snapshot

Product Pricing

Product is available in three pricing packages:

Lightning Professional: $75/user/month
Lightning Enterprise: $150/user/month
Lightning Unlimited: $300/user/month

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with business of all sizes in many different industries.

Select Customers

Coca-Cola, American Express, Virgin America, Philips and Activision.

About Salesforce Service Cloud Lightning

The Salesforce Service Cloud Lightning is a customer service platform designed close cases faster to keep customers happy and save businesses money at the same time. The application gives power to agents to manage cases faster, track customer history, view dashboards in a single view. The software comes with Live Agent, an online tool that allows customers to communicate with agents via the web as well as Communities, which give customers self-services portals and discussion forums to get answers quickly.

The program provides Snap-ins, which allows users to integrate customer support features and SOS video chat. The platform uses Service Wave Analytics, an app that brings Salesforce data analytics to help the customer experience. The platform can create work orders, dispatch the right field technician for the job and monitor performance in the field.

About the Company

SalesForce was founded in 1999 and headquartered in San Francisco, California.

Salesforce Service Cloud Lightning Key Features

Agents can manage cases faster, track customer history, view dashboards in a single view
Live Agent, an online tool that sllows customers to communicate with agents via the web
Communities give customers self-services portals and discussion forums to get answers quickly
Snap-ins allows users to integrate customer support features and SOS video chat
Service Wave Analytics, an app that brings Salesforce data analytics to help the customer experience
Create work orders, dispatch the right field technician for the job and monitor performance in the field