– inContact Platform 2.0
inContact Platform 2.0 is an award-winning call center solution built to reduce operational expenses, increase profitability, and improve agent performance.
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Telax Cloud Contact Center
Telax Cloud Contact Center is a cloud call center platform designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training and affecting better decisions through robust analytics. The application is a customizable platform with advanced feature set with robust security features as well as disaster recovery plans for all situations.
8×8 Virtual Contact Center
8×8 Virtual Contact Center is a virtual call center solution that delivers greater agent productivity and flexible call center management. The suite works with 8×8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.
Answering the Call: The Next Generation in Call Center Software
Whether in a B2B or B2C environment, the next generation of call center software seeks to improve upon the traditional call center model by providing a new suite of support resources. ACD call center software, IVR, workflow management and CRM integration are all important features included in today’s best call center software.
LeadDesk
LeadDesk is call center software designed for phone-based sales and customer services representatives. The platform supports outbound, B2B, inbound, blended, calling, emailing, texting, contacts management, monitoring and reporting activities.
– LeadDesk Machine
LeadDesk Machine is an all-in-one solution that helps businesses make and track calls, set up automated follow-up communication, set appointments, and manage call center operations.
– Junction Solutions JunctionMCR
Junction Solutions JunctionMCR is an ERP system designed for multi-channel retail companies that need to manage high-volume, dynamic supply chains. The product comes with modules for customer service, ordering, pricing, merchandising, POS, warehouse management, supply chain management, and sales. Additionally, you can make use of the system’s BI functionality to analyze customer data and create targeted promotions and offers. JunctionMCR can integrate with Microsoft Dynamics AX and is available as an on-premise or SaaS solution.
– Cincom Synchrony
Cincom Synchrony is a call center software platform designed to be a realistic, operational model that grows businesses while improving operational results. The platform allows users to consistently deliver the appropriate designed experience for each customer with proactive and adaptive expert guidance and comes with a single interface for all customer interaction channels.
New World of Customer Expectations
Companies need to provide customer service that surpasses the competition. They need to realign their culture and technology in order to drive the maximum value out of their investments (making employees more productive, and extending current capital expenditures to capture the highest value).
Embracing Change Head-On: The Advantages of Cloud-Based Contact Center Software Solutions
We’ll examine the advantages of cloud-based contact center solutions, as well as the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.