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– inContact Platform 2.0 Review

Product Snapshot

Product Pricing

inContact Platform 2.0 is charged on pay-as-you-go billing model, allowing businesses to pay for only what they actually use.


inContact Platform 2.0 is delivered as a hosted solution. There is no need to buy or maintain hardware, and updates are conducted automatically.

Customer Focus

inContact solutions provide enterprise-class contact center functionality to businesses of any size, including those with a distributed workforce.

Select Customers

Activision, Atlantic Automotive, CHS America, Extra Space Storage, FamilySearch, Frontline Call Center, PlusOne

Customer Success Stories

Activision, Atlantic Automative, Frontline

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About inContact Platform 2.0

- inContact Platform 2.0inContact Platform 2.0 is an award-winning call center software solution built to reduce operational expenses, increase profitability, and improve agent performance. inContact Platform 2.0 is designed with a suite of best-of-breed contact center applications to help businesses lower costs, increase uptime, and improve profitability. inContact Platform 2.0 comes helps businesses remove barriers and provide exceptional customer service.

About inContact
inContact delivers a robust product line of cloud-based contact center software that empowers businesses to create profitable customer experiences. inContact’s product portfolio includes call center call routing, self service, and agent optimization solutions. Over 60,000 agents worldwide use inContact solutions to handle their calls and to deliver superior customer interactions. As the world’s largest cloud-based call center solution provider, inContact delivers an integrated, all-in-one solution that enables businesses to optimize and improve their customer-centric processes.

inContact Platform 2.0 Key Features

Reduced Costs

  • No upgrade costs or annual maintenance fees
  • Pay-as-you-go billing model
  • Operate multiple sites as one to reduce costs
  • Reduce IT costs and technical complications
  • Lower connectivity costs with in-house telecom


  • High security with geographically redundant databases built with encryption, real time replication, HTTPS, and SFTP
  • PCI Compliant and Safe Harbor Certified
  • 24/7/365 network operations monitoring
  • SAS70 audited data centers

Quick Deployment and Integration

  • Deploy at home, globally, or at multi-site locations
  • On-demand scalability
  • Integrate with in-house and commercial technologies, including CRM
  • 99.99% availability SLA
  • Deploy quickly and efficiently

Improved Productivity

  • Arrange agents in the the most cost-effective and productive manner
  • Automate simple service processes to save time
  • Reduce attrition rates

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