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Product is available as an on-premise solution.
Vendor works with mid-sized and enterprise companies.
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HP Autonomy Qfiniti is a customer service software solution that helps you manage your agents and streamline phone operations. The program works across e-mail, phone and instant messaging systems to record all your customer interactions and monitor them for quality. Using the performance data and customer surveys the system gathers, users can then identify agents who need to be coached via in-program tools. As a result, Autonomy Qfiniti will drive up improvement for the entire call center.
Autonomy was founded in 1996 and has headquarters in San Francisco and Cambridge. The company works with over 65,000 customers across the globe. Autonomy is owned by HP.