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CUSTOMER SERVICE
– HP Autonomy Qfiniti Review
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Product is available as an on-premise solution.
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Vendor works with mid-sized and enterprise companies.
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HPAutonomy Qfiniti
HP Autonomy Qfiniti is a customer service software solution that helps you manage your agents and streamline phone operations. The program works across e-mail, phone and instant messaging systems to record all your customer interactions and monitor them for quality. Using the performance data and customer surveys the system gathers, users can then identify agents who need to be coached via in-program tools. As a result, Autonomy Qfiniti will drive up improvement for the entire call center.
About Autonomy
Autonomy was founded in 1996 and has headquarters in San Francisco and Cambridge. The company works with over 65,000 customers across the globe. Autonomy is owned by HP.
Autonomy Qfiniti Key Features
- Call center software solution that boosts the quality of your agents
- Records customer interactions from the phone, e-mail, or instant messaging
- Shows you which agents need coaching
- Features online training and coaching tools
- Sends out surveys to customers after interactions
- Provides guidance during calls on when to upsell and cross-sell
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