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CALL CENTER

– LiveOps Chat Review

Product Snapshot

Pricing

LiveOps Chat pricing begins at $60 for the basic plan. Pricing is based on concurrent users per month.

Technology

This software is a software-as-a-service solution

Customer Focus

This software works for businesses of all sizes.

Select Customers

Contact vendor directly for case studies.

About LiveOps Chat

LiveOps Chat is an application built on the LiveOps contact center platform that allows your contact center agents to converse with web visitors in real time using web chat tools. The software can be embedded onto your website and accessed by prospects with one click. Live chat sessions with your agents help reduce the total volume of calls, which in turn gives customers more immediate help and improves satisfaction and conversion rates.

About LiveOps
LiveOps was founded in 2000 to create a new business model around the call center. By using the power of cloud computing, they created technology able to handle the unexpected fluctuations in call center volume. Today, LiveOps is a California-based company that serves more than 250 corporations around the globe, including big names such as Salesforce.com, Symantec, and Amway.

LiveOps Chat Features

Easily integrates into your CRM and website
Determine which agents can start chat sessions and which sessions have most priority
Built-in spell check tool and manager screening of chat responses
Ability to use reply templates for consistent responses
Monitor and track agents’ performance
Generate reports on all interactions within your system