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CALL CENTER

CUSTOMER SERVICE

– Ciboodle One Review

Product Snapshot

Technology

Software-as-a-Service

Customer Focus

Sword Ciboodle works with enterprise companies across a variety of fields, including retail, healthcare, banking, utility, insurance, and telecommunications.

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Ciboodle One

- Ciboodle OneSword Ciboodle’s Ciboodle One is sales and service desktop software that strengthens your service interactions with customers. Made for call centers, the program provides your agents with important customer information during calls, a training program, and improved first call resolution. Additionally, Ciboodle One creates and organizes customer profiles, logs customer interactions, monitors agent performance, and provides multilingual and multi-channel support. All of these features are available on this single desktop solution.

About Sword Ciboodle
Sword Ciboodle has been in the software industry since 1986. The company works with clients that come from 12 countries and five continents. Sword Ciboodle has won a number of industry awards, including the Paul Greenberg’s ZDNet CRM Watchlist 2012 award, the 2011 “Rising Star – Market Penetrator” CRM Magazine CRM Service Award, and the 2009 North American Product Differentiation Innovation Differentiation Award from Frost and Sullivan.

Ciboodle One Key Features

  • All activity is handled on a single desktop
  • Customer interaction hub provides information on callers
  • Easy to use and learn
  • Measures performance metrics
  • Divides service and sales requests between front and back office

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