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KANA Enterprise Review

Product Snapshot

Technology

KANA Enterprise is available as an on-premise and on-demand (SaaS) solution for omni-channel customer service.

Customer Focus

KANA Enterprise is focused on large national and multinational B2C enterprises.

Select Customers

CCV, Cendris, Priceline.com, SUSA Student Employment Agency, ZIG Websoftware

About KANA Enterprise

KANA Enterprise KANA Enterprise ensures that your customers have a consistent customer service experience across the web, mobile devices, social channels and contact centers. The suite delivers contextual and personalized customer service through web experience, agent experience, social experience and mobile experience features that combine knowledge, process, data and channels. With features such as live chat, co-browsing, email management, self-service, knowledge management, case management, calling campaigns, analytics and more, you will be able to understand your customers and aid them effortlessly.

About KANA
KANA Software is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.

KANA Enterprise Key Features

  • Live chat
  • Co-browse
  • Email management
  • Secure messaging
  • Web self-service
  • Agent desktop
  • Knowledge management
  • Outbound calling campaigns
  • Case management
  • CTI, IVR and ACD adaptors
  • Guided scripting
  • Whitemail management
  • Social listen and respond
  • Experience analytics
  • Mobile case management
  • Mobile self-service

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