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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.CALL CENTER
– Envision Centricity Review
Product Snapshot
Technology
Software-as-a-Service
Customer Focus
Mid-sized and enterprise businesses that require contact center performance management solutions
Select Customers
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About Envision Centricity
Envision Centricity is a workforce optimization suite for call centers with customizable tools, an intuitive console, and modules for training and quality monitoring, scheduling, and analytics. Envision Centricity offers the ability to analyze workforce data at the agent, center and enterprise levels.
About
Founded in 1994, Seattle, Wash.-based Envision develops call center software solutions that aim to maximize the potential of contact center personnel through training, coaching, performance management, and analytics.
Envision Centricity Key Features
- Click 2 Coach
- Workforce Management
- Analytics
- Identity Protection
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