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– Envision Centricity Review

Product Snapshot



Customer Focus

Mid-sized and enterprise businesses that require contact center performance management solutions

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About Envision Centricity

- Envision CentricityEnvision Centricity is a workforce optimization suite for call centers with customizable tools, an intuitive console, and modules for training and quality monitoring, scheduling, and analytics. Envision Centricity offers the ability to analyze workforce data at the agent, center and enterprise levels.

Founded in 1994, Seattle, Wash.-based Envision develops call center software solutions that aim to maximize the potential of contact center personnel through training, coaching, performance management, and analytics.

Envision Centricity Key Features

  • Click 2 Coach
  • Workforce Management
  • Analytics
  • Identity Protection

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