– Genesys IVR
Genesys IVR provides your business with internet technology and voice self-service applications that decrease costs, halt customer frustration and improve the customer experience.
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Aspect Unified IP Platform
Aspect Unified IP Platform is software that transforms a call center into a unified platform with customer contact capabilities for inbound, outbound, portal, voice, internet contact and multi channel self-service. The platform allows users to identify and leverage investments in existing networks and technologies, giving complete control.
– Angel Outbound IVR
Angel Outbound IVR provides businesses with an efficient solution that provides personalized customer support, mass audience communication and an easy way to serve customers’ needs.
– Angel Inbound IVR
Angel Inbound IVR platform can identify words and sentences to interact with callers in real-time and route them to the appropriate agents or self-service.
– Angel Virtual Call Center
Angel Virtual Call Center brings industry-leading IVR and speech technology together in one full-featured call center solution.
– Avaya Call Management System
Avaya Call Management System is a database, administration and reporting application built for contact centers with high call volume. Avaya Call Management System provides your business with a way to identify operational issues and take immediate action to fix them using a familiar Windows interface to view data and alerts.
Convergys
Convergys is a client solutions platform designed to enable a seamless application for the user’s customers with customized capabilities. The application has built-in omnichannel technology that unifies customer experiences with relevant data that follows customers across channels.
Avaya Proactive Outreach Manager
Avaya Proactive Outreach Manager is a multi-channel customer service platform designed to enable customer acquisition, retention and renewal. The application allows customers get customize how they connect while creating inbound and outbound campaigns that are engaging and interactive. The software allows users to use customer services to start connecting to customers in every stage of the customer engagement lifecycle.
– Avaya Proactive Contact
Avaya Proactive Contact is the industry-leading outbound platform for creating and managing outbound campaigns and customer communications. Avaya Proactive Contact provides your company with call detection and advanced dialing algorithms to improve customer service and agent productivity.
– Avaya Interactive Response
Avaya Interactive Response provides a business with a cost-effective customer interaction solution based on an interactive voice response system. Avaya Interactive Response automates telephone transactions, answers incoming calls, asks questions and provides information. Avaya Interactive Response receives input from spoken word, touch tone, dial pulse and TDD