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Product can be deployed several ways and includes support for IP trunking and can be deployed as a “soft dialer” or a “high dialer” depending on the volume of calls a business makes.
Vendor is focused on working with companies of all sizes, from small business to enterprises.
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Avaya Proactive Contact is a type of call center software that provides the industry-leading outbound platform for creating and managing outbound campaigns and customer communications. The platform provides a company with call detection and advanced dialing algorithms to improve customer service and agent productivity.
Avaya Inc. is a computer networking, information technology and telecommunications company that provides business communications systems to companies around the world. Avaya brings people together with the correct data at the correct time in the right situation, which enables company users to improve efficiency and solve critical business challenges.