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– Avaya Proactive Contact Review

Product Snapshot


Avaya Proactive Contact can be deployed several ways. Avaya Proactive Contact includes support for IP trunking and can be deployed as a “soft dialer” or a “high dialer” depending on the volume of calls a business makes.

Customer Focus

Avaya Proactive Contact is focused on working with companies of all sizes, from small business to enterprises.

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About Avaya Proactive Contact

- Avaya Proactive Contact Avaya Proactive Contact is a type of call center software that provides the industry-leading outbound platform for creating and managing outbound campaigns and customer communications. Avaya Proactive Contact provides a company with call detection and advanced dialing algorithms to improve customer service and agent productivity.

About Avaya Inc.

Avaya Inc. is a computer networking, information technology and telecommunications company that provides business communications systems to companies around the world. Avaya brings people together with the correct data at the correct time in the right situation, which enables company users to improve efficiency and solve critical business challenges.

Avaya Proactive Contact Key Features

  • Call Detection
  • Predictive and Preview Dialing
  • Blending
  • Campaign and Systems Management
  • Security
  • Third Party Application Integration
  • Regulatory Compliance
  • Service Level Management
  • Outbound Self Service
  • Reporting and Analytics


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