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CALL CENTER

– Avaya Contact Center Control Manager Review

Product Snapshot

Technology

Avaya Contact Center Control Manager is built on a web-based and user-friendly thin client application interface.

Customer Focus

Avaya Contact Center Control Manager is focused on working with companies of all sizes, from small business to enterprise.

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About Avaya Contact Center Control Manager

- Avaya Contact Center Control Manager Avaya Contact Center Control Manager is a call center software that works with the Avaya Contact Center Suite to provide companies with a way to keep in constant contact with customers. Avaya Contact Center Control Manager transforms your contact center into a more aware, attentive and responsive business. Avaya Contact Center Control Manager provides you with a way to evolve with customers’ ever changing needs.

About Avaya Inc

Avaya Inc is a computer networking, information technology and telecommunications company that provides business communications systems to companies around the world. Avaya brings people together with the correct data at the correct time in the right situation, which enables company users to improve efficiency and solve critical business challenges.

Avaya Contact Center Control Manager Key Features

  • Access Control
  • Graphical Call Flow Design Tool
  • Multi Tenancy
  • IVR
  • Centralized Operational Administration
  • Tenant Partitioning and Role Based Access Controls
  • Mixed Environments of Avaya Aura Contact Center and Contact Center Elite
  • Active Directory Integration with Single Sign-on Functionality.

 

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